Information We Collect

We collect various types of information to provide you with our financial analysis services. This includes personal details you provide directly, such as your name, email address, and contact information when you register for an account or subscribe to our services.

We also automatically collect technical information about how you interact with our platform, including IP addresses, browser types, device information, and usage patterns. This helps us understand how our services are being used and identify areas for improvement.

How We Use Your Information

Your information enables us to deliver personalised financial insights and maintain the security of our platform. We process your data for several specific purposes, all designed to enhance your experience with trevalonirux's services.

• Providing access to our financial data interpretation tools and generating customised reports based on your preferences
• Communicating important updates about your account, service changes, and relevant financial market insights
• Improving our algorithms and analytical capabilities through aggregated usage data analysis
• Ensuring platform security by monitoring for suspicious activities and preventing unauthorised access
• Complying with Australian financial services regulations and maintaining audit trails as required by law

Data Sharing and Disclosure

trevalonirux operates with a strict policy of data minimisation when it comes to sharing information. We only share your data in specific circumstances that are essential for service delivery or required by Australian law.

We may share limited information with trusted service providers who help us operate our platform, such as cloud hosting services, payment processors, and customer support tools. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

In certain situations, we may be required to disclose information to regulatory authorities, law enforcement agencies, or courts if compelled by valid legal processes. We'll always notify you of such requests unless legally prohibited from doing so.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have several important rights regarding your personal information. We've designed our systems to make it easy for you to exercise these rights.

To exercise any of these rights, simply contact our privacy team using the details provided at the end of this policy. We'll respond to your request within 30 days and won't charge you unless your request is particularly complex or excessive.

Data Security and Protection

Protecting your financial information is our top priority. We've implemented comprehensive security measures that meet Australian financial services standards and international best practices.

All data transmission between your device and our servers is encrypted using industry-standard TLS protocols. Your information is stored on secure servers located in Australia, with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits.

Our team receives regular training on privacy and security best practices, and access to personal information is strictly limited to employees who need it to perform their roles. We also maintain detailed logs of who accesses what information and when.

Data Retention and Disposal

We only keep your personal information for as long as necessary to provide our services and meet our legal obligations. Different types of information are retained for different periods based on their purpose and regulatory requirements.

Account information and financial preferences are typically retained while your account remains active, plus an additional two years after closure to handle any queries or disputes. Communication records and support tickets are kept for three years to help us improve our service quality.

Technical logs and usage analytics are automatically purged after 12 months unless they're needed for security investigations. When we do delete your information, we use secure deletion methods that make the data unrecoverable.

International Data Transfers

trevalonirux primarily stores and processes data within Australia to ensure compliance with local privacy laws. However, some of our trusted service providers may be located overseas, particularly for cloud infrastructure and customer support services.

When we do transfer data internationally, we ensure adequate protection through approved transfer mechanisms such as standard contractual clauses or adequacy decisions. We never transfer data to countries that don't provide appropriate privacy protections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our services are being used. These small files are stored on your device and help us remember your preferences and improve our service.

Essential cookies are necessary for basic website functionality and cannot be disabled. Analytics cookies help us understand usage patterns, while preference cookies remember your settings between visits. You can control cookie settings through your browser, though disabling certain types may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The current version will always be available on our website with the last updated date clearly displayed.